FAQs

We will need the model code, and the date that is on the White Warning Label located on the bottom rail of the back frame. You may need to remove your mattress and look between the spring support and the back frame to find this sticker. At the bottom of the sticker, you can find the model code, and the manufacture date.

You may submit your hardware parts request through the Parts Order Form online. You can complete the order either online or fax the order form to Customer Relations at (229) 649-2007. It normally takes 5 business days for processing and shipping of your parts order.

For wooden replacements and repair services, any Baby's Dream certified dealer will be able to assist you.

Report any defects promptly to your Baby's Dream Furniture retailer with proof of purchase. Your retailer will help determine if a needed repair is covered under the warranty, and will make repair arrangements. If it is no longer convenient to work with your original retailer, warranty service can usually be arranged through any Baby's Dream furniture retailer by providing proof of purchase.

Your local Baby's Dream furniture retailer has all the information necessary to track the status of your furniture repair. The retailer will be happy to provide you with updated status information regarding any work being performed.

Your warranty is with Baby's Dream Furniture Corporate, not the retailer from which you purchased your Baby's Dream furniture. In order to obtain service, please contact your local Baby's Dream dealer by using our online Find a Store. Baby's Dream relies on our experienced retailers to provide service for our products after the sale. Please direct any concerns or questions you have to your local retailer. We will be happy to provide the retailer with any necessary assistance.

While Baby's Dream retail stores provide service under the warranty, there may be some additional charges such as inspection fees or pick-up and delivery fees that our manufacturer's warranty does not cover. Please be sure to check with your local Baby's Dream retailer when contacting them for service.

A: Please contact the store where you purchased your furniture. Be prepared to show your original receipt or other proof of purchase when our service specialists come to your home.

Many dealers may sell furniture that once appeared on the showroom floor or styles that are no longer manufactured. This furniture is sold on clearance or on an "as is" basis at a significantly reduced price. This furniture is no longer covered under our Limited Lifetime Warranty. If service is required, there will probably be a charge to you.

When purchasing such furniture, please understand that you may not be able to purchase replacement parts or other matching case pieces in the same collection due to the discontinued style.

Typically, it will take about 30 days. However, if there are delays in the process, you should be notified by your Baby's Dream furniture retailer. Please contact the Baby's Dream furniture retail store where you made your purchase if you have questions about the status of your order.

All of Baby's Dream Furniture is packaged securely and delivered directly to the retailers located across the country. Delivery typically takes place between 4-6 weeks after your purchase is made.

In almost all cases, our retail partners will assemble the furniture they deliver per your request for a small fee. All Baby's Dream cases are pre-assembled, and our cribs are very easy to assemble when following our fully illustrated instruction sheets. Please refer to our online Assembly Instruction if you need help.